Frequently Asked Questions
This time is NOT for shipping. During the 2 weeks we produce incredible pieces with over 130 hand-made steps. In fact, we are really efficient, don't you think?
Between assembling and hand painting each piece individually, our artisans dedicate meticulous attention to detail, ensuring that every item meets our uncompromising standards of quality and beauty.You’ll get centuries of artisanal knowledge embedded into every hand-made item from us.
After you place your order, we start creating each item one at a time On Demand. With profound dedication and passion, as we produce each item and send it directly to you, we eliminate excess inventory, bypass middlemen, and avoid inflated prices. These savings are then passed on to you. You receive products boasting exceptional style, crafted from quality materials with expert workmanship, all at a fraction of traditional retail prices. It's a win-win situation for everyone involved.
Send us a email with your question or request at email@example.com
Replies within 1 BUSINESS DAY
We're also available through our Shopify Chat. Simply look for the chat symbol in the lower right corner, and you can instantly connect with us for any questions or assistance you might need.
The on-demand model will not only save money but also conserve resources and reduce pollution. All these benefits make Mr. Earth very happy!
Don’t forget that traditional retail stands as one of the most polluting industries globally. Our mission is to transform that reality, although substantial impact can only be achieved when we hit big numbers. Wanna help? Simply treat yourself to some sick looking shoes! (which we call Gardnts)
Our products are all crafted by our skilled artisans, who've been trained by seasoned Italian masters. These experts have shared their know-how, which we've seamlessly integrated with cutting-edge technology, yielding products of the highest quality.
The outcome? An unparalleled fusion of timeless wisdom and modern innovation, resulting in supremely comfy, durably stylish pieces. It's like the best of the past, wrapped up in super comfort, long-lasting, great looking coolness.
Send us an email with your foot measurement and comments about what makes them special. It's ok, we find beauty in diversity!
First of all, can you keep a secret? Just kidding, we want the world to know we don't play around with our material preferences.
- We use Italian full grain leather with the most environmentally friendly processes available in the market. This type of leather has visible, open pores that makes for the best adhesion of the paints we use, meaning durable beauty.
- All of our shoes are lined with Vachetta leather, which allows for breathability, extra comfort and more durability.
- We craft our items with Italian waxed threads. These provide sealing and waterproofing, as well as flexibility and longevity.
- All of our shoes come with memory-foam insoles for optimum comfort and all-day support, ensuring your feet feel pampered all the time.
- We offer a great variety of soles to fit every style. The materials we use for them include full-grain leather, EVA and natural rubber, all of which provide max comfort, lightness and durability.
We are happy to offer a 6 month warranty, more than enough time for you to confirm there are no manufacturing or material defects on your shoes.It's important to note that the warranty doesn't extend to damages resulting from regular use. If you encounter such issues, our Customer Service team is here to assist you in finding a solution. Feel free to reach out to us for help.
PAYMENT, SHIPPING AND RETURNS
If you consider your order will be produced from scratch once it’s placed, it’s actually rocketing, in speed and quality. Our entire manufacturing and shipping process shouldn’t take more than 2 weeks. If it is, we’ll let you know right away via email.
If you placed an order and want some additional info please contact our Customer Service Team via email. firstname.lastname@example.org
SIMPLE: Just contact Customer Service with your order number, send them back our way and we’ll get you new ones or a refund. Your representative will guide you step-by-step depending on your situation.
In order to take the U turn, Products should be unworn and in perfect condition. Our quality control department will inspect every item that is returned to us to confirm eligibility for an exchange or refund.
Get ready for an extensive lineup of payment choices:
- Debit or Credit Card
- Apple Pat
- Google Pay
- Shopify Payments
Whichever works for you best :)
Sure! Our ally SHOP Pay provides interest-free installments options that you can adapt to your preference. Couldn't be easier!
You would be missing the chance to have the best shoes ever.. but yes. You can. Actually, it’s very easy, just send us an email to email@example.com and we will take care.
If you have already received your order and want to return them, they should be unworn and in perfect condition. Our quality control department will inspect every item that is returned to us to confirm eligibility for an exchange or refund.